DOA & Damage Policy for End Customer

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DAIWA® Dead On Arrival & Damage Policy for End Customer

  • Customers to ensure the Physical inspection of the consignment(Outer Box) at the time of receipt of goods & If found damaged, same need to be notified immediately to our customer care executive at +91-8882 569 569 or mail us at support1videotexindia.com.
  • Damage claim will be approved if the product is returned only within 7 days from the date of the invoice.
  • DOA/Functional defect cases will be treated as per the warranty of the product purchased.
  • Damaged cases will be considered only on bill to address in invoice not for shifted address.
  • All Damaged / DOA to be sent back to DAIWA in the original Box with complete accessories supplied with the product.
  • Claim will be rejected If damage is done due to misuse, mishandling, excessive mains input voltage, voltage fluctuation, burnt or damage caused due to natural calamities.
  • Serial No. of the Product & Serial No. of box should match only then the claim will be approved.
  • Warranty seal on the TV should be intact, if found to be Tampered/Scratched then the claim will be rejected.
  • DOA policy is limited to the product only & not for its accessories.
  • Invoice to be provided while claiming for DOA/ Damaged.
  • If any call is found to be logged with DAIWA & customer claims DOA for same serial number of product then claim for the said product will be rejected.

Due to the ongoing Covid-19 Lockdown in various parts of India our services might be impacted. We apologise for the same and appreciate your patience and understanding.